Nineteen verticals. 1,035 routes. One operational workspace.
Tasks. Assets. Shifts. Dispatch. Bookings. Folios. Inspections. Documents. Reporting. All native to the platform. Zero integrations required.
Nineteen verticals × 120+ universal surfaces. One workspace.
Nineteen verticals define WHO you serve as rows. Eight universal surfaces define WHAT you do as columns.
Each vertical adds its own domain.
Universal surfaces handle shared operations. Verticals layer domain-specific routes, logic, and vocabulary on top.
Hotel
58 routesFront desk, housekeeping board, room service, night audit, groups and blocks, rate management, city ledger.
Tasks. Calendar. Bookings. Resources. The universal surfaces every vertical shares.
200+ fields per task · 10 event types · 5 booking statuses · 126 resource fields
23 task types. Four views. 200+ fields per record.
200+ fields per record. Photo documentation, digital signatures, checklists, and financial line items — built into every task.
List, Kanban, Calendar, and Timeline: four ways to work
Switch between views instantly. All data stays perfectly synchronized across every view.
23 Task Types
Photo Documentation
Digital Signatures
Checklists
Financial Line Items
Material Tracking
Ten event types. Three views. One timeline.
Every operational event — from housekeeping tasks to tee times — renders on a single unified calendar. Filter by type, view per-user schedules, or zoom out to the whole-property timeline.
Six statuses. From inquiry to checkout.
Six lifecycle stages from initial inquiry to closed folio. Integrated waitlist, document-verified check-in, and group block allocation.
Waitlist
SMS paging with wait time estimates and auto-seat triggers.
Check-In
Document verification with photo capture and ID scanning.
Block Manager
Group holds and allotment tracking across room types.
Barcode to maintenance schedule.
Full lifecycle asset tracking from receiving to reordering with batch management. Every asset carries its complete history through all stages.
Barcode, QR code, serial, warranty, vendor, cost center per asset.
FEFO logic for perishables with par-level alerts across locations.
Real-time grid view with maintenance windows, updated every 30 seconds.
Inspections. Forms. Workflows. Dispatch. The compliance and quality layer.
Severity-scored findings · 6 form types · Conditional workflows · GPS dispatch with live tracking
Find. Fix. Prevent.
Three-stage inspection workflow from discovery through resolution to prevention. Every finding is tracked with severity, ownership, and deadline.
- Severity scoring 0–10 scale
- Four levels: critical, high, medium, low
- Photo evidence capture with timestamps
- Location tagging per finding
- Category classification and tagging
- Inline claim-and-resolve workflow
- Resolution notes with rich text
- Completion photos required on close
- Auto-generated remediation tasks
- Assignment routing by skill or zone
- Prerequisite tracking per inspection
- Expiration alerts and renewal reminders
- Setup standards integration
- Recurring inspection schedules
- Trend analysis on repeat findings
Findings auto-generate remediation tasks assigned to responsible teams. Tasks inherit severity and photo evidence with full traceability.
Six form types. Drag-and-drop builders.
Six form types — each purpose-built for its workflow. Shared field-type primitives with conditional logic and routing.
Operational forms with conditional logic and routing rules.
Guest and client intake with pre-arrival data capture.
Drag-and-drop construction with field types and validation.
Specialized builder for intake workflows with consent.
Employment and membership applications with review pipeline.
Digital waiver capture with three statuses: signed, pending, expired.
Every intake form gets a shareable public URL. Submissions route to configurable queues by form type, property, or custom rules.
Visual builders. Conditional branching. Zero code.
Workflow builder, automation builder, and automations list turn repetitive operations into self-running systems.
Build & Automate
Three surfaces for custom workflows and automations. Define multi-step procedures with conditional branching, approval gates, and role-based routing. No code required.
Custom process design with step sequencing, approval gates, and role-based routing.
Trigger-based automations with visual drag-and-drop canvas. Build without code.
Library of active automations with run history, error logs, and toggle controls.
Three columns. GPS map. 30-second refresh.
Unassigned queue, live GPS positions, and team roster — all updating every 30 seconds for real-time coordination.
Smart Assignment
Proximity-ranked suggestions with GPS position, skill match, and automatic ETA.
Emergency Queue
Dedicated critical tasks with 30-second refresh and visual alerts.
Folios. Owner billing. Commissions. Staff payroll. The money layer.
Guest charges to owner statements · Commission splits · Staff payroll · Expense approvals · Closeout audit trails
67 fields. 6 statuses. Every charge tracked.
Financial records accumulating charges and payments. Covers folios, charges, deposits, receipts, damage claims, store credit, and closeout.
Charges & Payments
Line items with type, description, amount, and date. Split billing, charge transfers, and batch processing with audit trails.
Deposits & Claims
Security deposit lifecycle from collection to refund. Damage claims with deduction reasons and store credit tracking.
Daily Closeout
End-of-day cash counts and revenue summaries by department. Transaction reconciliation with night audit error detection.
Statements. Splits. Commission management.
Owner billing with statements and configurable split structures. Commission manager, budgets, and transaction oversight.
Owner Statement
Oceanview Villa #12
Apr 1 – Apr 30, 2026
Commission Manager
Configurable structures with splits, caps, and tiers. Agent statements and payout scheduling.
Budgets
Department-level budget tracking with variance analysis. Approval workflows for spending controls.
Transactions
100% transaction ledger with filtering by type, date, property, and status.
Shifts. Payroll. Time logs. Expenses.
Staff scheduling with shift matrices and overtime tracking. Payroll, time logging, expense tracking, and talent management.
Weekly Schedule
Visual staff-by-day shift matrix. See at a glance which team members are scheduled for AM, PM, night shifts, or off-days. Track shifts across the week with color-coded status indicators.
| Staff | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| A. Martinez | AM | AM | AM | PM | PM | Off | Off |
| B. Chen | PM | PM | Night | Night | Off | AM | AM |
| C. Okafor | Night | Off | AM | AM | AM | PM | PM |
| D. Petrov | Off | PM | PM | PM | Night | Night | Off |
| E. Smith | AM | AM | Off | Off | PM | PM | Night |
Shift Scheduling
Staff-by-day matrix with shift types and overtime calculation. Roster with attendance tracking and swap requests.
Payroll & Time Logs
Weekly, bi-weekly, monthly periods with manager batch approval. Hourly and overtime rate calculation with payroll-ready export.
Expense Tracking
Receipt and mileage tracking with per-mile rate. Property and department allocation with five-state approval workflow.
Talent & Team
Talent pipeline with hire-readiness scores and team management. Departments, positions, org chart, and training tracking.
Hierarchy. Reports. Communications. AI. The oversight layer.
13-node hierarchy · Dashboard builder · Communication volume tracking · 4 native AI tools
Multi-level organization. Vertical-scoped access.
Six organizational levels control vertical-scoped permissions and cross-property oversight.
Vertical Access
OpsAreaGate scopes every surface to personal, staff, or manager. Per-vertical permission assignment. Role-based content visibility.
Policies
Operational policies with version control. Acknowledgment tracking per staff member. Compliance reporting.
Enterprise & Franchise
Multi-property oversight with consolidated reporting. Franchise management with per-unit KPIs. Cross-property staff deployment.
Report hub. Dashboard builder. Daily operations view.
Three reporting surfaces — pre-built library, customizable dashboard with live tiles, and a daily operations briefing.
Report Hub
Pre-built operational reports: housekeeping, transactions, team scorecards. Daily, weekly, monthly cadences. Filter by property, department, team. Scheduled email delivery.
Dashboard
Metro-style live tile dashboard with configurable widget grid. Real-time operational metrics. Click-through to detail views. Role-specific default layouts.
Daily Operations
Morning operational briefing: tasks due, arrivals, departures, overdue items, staff on shift. The one screen every manager opens first.
Volume tracking. Digest settings. Community feed.
Track communication volume, manage digest notification frequency, and collaborate via community feed and queue board.
Communication Volume
Track message, call, and notification volume across channels. Identify peak periods and staffing gaps. Per-property and per-team breakdowns.
Digest Settings
Configure notification digest frequency, channels, and content per role. Daily, weekly, and real-time options. Quiet hours and escalation overrides.
Community Feed
Threaded conversations with @mentions. Property-scoped and team-scoped channels. Announcement pinning. File sharing. Activity timeline.
Queue Board
Operational queue with throughput metrics. Bottleneck alerts. Priority-based ordering. SLA tracking. Wait time visualization.
Communications dashboard with real-time volume tracking, configurable digests, and team collaboration.
Four AI tools. No additional seats. No premium tiers.
Four AI capabilities — Scribe, Receptionist, Copilot, and Chatbot Builder — included in every Ops seat.
AI Scribe
Automated session note generation. Template matching: SOAP, DAP, narrative formats. Human review required before saving.
AI Receptionist
Routine inquiry handling for bookings, hours, availability. Topic classification with staff escalation. 24/7 after-hours coverage.
AI Copilot
Next-best-action suggestions from client history. Schedule optimization. Automated follow-ups triggered by service completion.
Chatbot Builder
Configurable customer-facing bots. Industry-specific response libraries. Deployment on Sites, portals, and widgets.
All four tools are included in every Ops seat. No AI add-on. No usage-based pricing.
Fifteen products route work into Ops. Ops routes context back.
15 products feed Ops · Booking → Task · POS → Folio · Dispatch → Calendar · Hub-spoke architecture
Nine products. Native data bridges.
Ops connects bidirectionally with Pulse, Purview, POS, Kiosks, Display, Navigator, Deals, Dispatch, and Command.
Pulse
BidirectionalBookings and rate plans flow into Ops. Occupancy data flows back.
Purview
BidirectionalCatalog items and pricing rules sync. Fulfillment updates return.
POS
BidirectionalTransactions post to operational folios. Daily closeout reconciliation.
Kiosks
BidirectionalSelf-service check-in and feedback. Queue position and wait times.
Display
OutboundStatus boards, kitchen displays, room grids. 60-second auto-refresh.
Navigator
BidirectionalPortal-facing views draw from Ops data. Guest status updates in real time.
Deals
InboundClosed deals auto-create tasks and bookings. Zero manual re-entry.
Dispatch
BidirectionalGPS-tracked field coordination. Route optimization. Emergency queue.
Command
BidirectionalExecutive dashboards read Ops metrics. Approval engine gates Ops actions.
Fifteen products route work into Ops. Ops executes it.
Hub-spoke architecture positions Ops as the execution layer of the entire Calisto platform.
Deals
Closed deals push tasks, bookings, and onboarding workflows into Ops.
Pulse
Rate plans and availability sync. Occupancy metrics feed back.
Assure
Compliance checklists generate Ops tasks. Audit results return.
Purview
Catalog changes trigger fulfillment tasks. Stock levels update in real time.
Ticketing
Support tickets create Ops tasks. Resolution status syncs back.
Voice
Call events log to activity feed. Voicemail transcripts create follow-ups.
Sync
External calendar and channel data reconciles with Ops bookings.
Access
Lock and key events flow into check-in workflows. Access grants trigger on booking.
Signal
IoT sensor alerts generate maintenance tasks. Threshold rules configurable.
WiFi
Guest connectivity events enrich the activity timeline.
Live
Video session events log to client records. No-show detection triggers alerts.
Navigator
Portal interactions create bookings and requests inside Ops.
POS
Transactions attach to folios. End-of-day closeout posts summaries.
Inbox
Inbound messages route to Ops queues. Reply actions log to activity.
Studio
Published content links to service records. Campaign triggers create tasks.
Nine systems. One price. Zero per-seat fees.
Tasks, assets, shifts, dispatch, bookings, folios, inspections, documents, and reporting. All included at 2% of revenue.
Ops
Unified workspace across 19 verticals with task board and automation.
Part of Ops Suite
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